loading酒店管理HKSP Privacy requested——集团连锁酒店管理公司
Privacy requested请勿打扰服务
Standard: 标准： Guests’ requests for privacy must be respected at all 客人的请勿打扰服务必须得到完全的尊重。当客人在门外挂time. Guests should not be disturbed when the 出“请勿打扰”标志时，服务员绝对不可以打扰客人。 privacy-requested sign be displayed on the door. Procedures: 程序： 1. Do not ring the doorbell, knock or attempt to 1. 当客房门外挂出“请勿打扰”标志时，不要按门铃，敲enter a room when the privacy requested sign is displayed. 2. Room Attendant should note DND on the Work 门或试图进入房间。 2. 服务员应该在工作单上注明“请勿打扰”的房间号码，并在工作期间再次确认仍然保持着“请勿打扰”的状态。 Sheet and return to the room later for re-checking 3. 假如房间在服务员工作结束时仍然挂有“请勿打扰”标during the shift. 志，服务员应该在下午4：00报告给楼层主管。 3. If the room is still on DND at the end of the shift, 4. 楼层主管将和服务员再次确认。然后从门下放一张卡片，the Room Attendant should report this to the Supervisor at 4 p.m. 表明由于房间外挂有“请勿打扰”标志，管家部不能提供服务。 4. The Supervisor wills double check with Room 5. 如果房间挂有“请勿打扰”标志超过两天，应该报告给1
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Attendant together. A card will be left in the room underneath the door, stating that Housekeeping has been unable to service the room due to the displayed DND sign. 5. DND for more than two days should be reported to the Executive Housekeeper, who will contact the guest.
行政管家，由行政管家负责和客人进行沟通。 2
叶予舜 二〇二〇年五月九日星期六