loadingI am writing to tell/inform you that// explain express (my regret)
1 As a result of our merger with Mason&Co., the name of our company will be changed MasonGolding. Please start to use the new name on 1 March 2006. You are reminded that only the new name can be used from then on.
2 I need to have an urgent meeting with Pierre Blanco of our Paris office tomorrow. Please book a return ticket to Paris and a hotel room for me as soon as possible. During my absence, please keep me informed of the progress of the project. If there is anything urgent, give me a phone call. 3 Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.
4 I am writing to enquire about the reason of the late delivery of the ordered components. We need the components by next Monday. In order to smooth our cooperation, I suggest that we have a meeting to discuss future deliveries.
5 I am writing to inform you that the next project meeting will be postponed. Because several team members will be abroad for another project, we will hold our next meeting on 1 August, starting from 9am. Please let me know if you have any suggestions as to the agenda of the meeting.[ Do you have any suggestions regarding the schedule?/// I welcome your suggestions concerning the timetable.]
6 I am writing to apply for a replacement calculator. I found the old one missing after the client meeting yesterday. As a calculator is essential to my daily work, could you kindly approve this request? 推荐建议类 I think.... Why not...... Shall we...... I suggest....... Suggest suggest doing sth//suggest
Recommend recommend
Referring to your letter // Thank you for your letter// We are writing to inform you I shall be glad to hear from you.// Your request will be carefully considered. Referring to previous contact:
Thank you for your letter of/dated …//With reference to//Further to//In reply to Stating the reason for writing:
I am writing to enquire about …// to confirm that …// to apologise for/about… Ending a letter
If you have any further questions, please contact me on …
I look forward to hearing from you soon // in due course // in the near future. 称为 Dear ……/ 敬语 Yours……
Dear Sir or Madam----------Yours faithfully
Dear Mr./Mrs./Miss/Ms Smith---------Yours sincerely Dear John-----------Best wishes (私人关系比较亲密) We are writing to enquire about //in connection with … We are interested in … and we would like to know …
Thank you for your letter of (date), enquiring about …// asking if … We have received your letter of (date), enclosing …// concerning … 如果写信的开头或者是信中要提到某件事情：
with reference to… //further to … //with regard to …I am writing in connection with …Regarding A point in your letter gives us great concern that …我们很关心您信中提到的…… 告知好消息
I am pleased to tell you that …//I am delighted to inform you …… I am happy to advise you …//We are pleased to inform you that 坏消息
I regret to tell you that …//I am sorry to inform you … I am sorry to advise you that …//We regret that … 说明能做与不能做的事情
We are unable to …//We are able to …//We have been forced to … 说明原因
This was owing to … //Due to … As a result of …//Because of …
请求采取行动，如果紧急的话，可以加上后面的词组 Please could you … as soon as possible 请你尽快……
We would be grateful if you could …without delay 如果你能尽快……，我们将不胜感激 We would appreciate it if you could … immediately…
We must apologize for …//We apologize for …//We are extremely sorry for … 询问信息
We would like to know about/if … 我们想了解有关……
Please could you give us further detail about … 请给我们更多有关……的信息
We would be grateful if you could let us know about/if …We would appreciate it if you could inform us about/if … 轻度抱怨
Unfortunately, we have not yet received your payment, we would be grateful if you could make the payment soon.
提起注意（用在强烈抱怨中）
I should like to draw your attention to (the fact that) …//I should like to point out that … I should like to remind you that …//I hope that it is not necessary to remind you that …警告 Unless… //If … (not) …, we will be forced to … （二）常用句型 普通结尾：
I look forward to receive your reply/order/products/etc. // Looking forward to hearing from you.提供消息类邮件的结尾
I hope that this information will help you. //Please contact me if you need any further information. 如果需要更多的信息，请你与我联系
Please do not hesitate to contact me if you are need any further information. Please feel free to contact me if you have any further questions. Please let me know if you need any further information. Please accept our apologies once again.
We hope that this has not caused you any inconvenience. 信件主体
要求提供消息：I was wondering if you could help me. 我不知道你是否能帮我。
提供消息：I thought you might be interested to hear that … 我想你可能会对……感兴趣。
抱怨：I am afraid we have a small problem. 恐怕我们有个问题
告知坏消息：I am afraid I have some bad news. 恐怕，有些坏消息。 Dear Sir or Madam，
We welcome you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.
Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.
We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you. Yours faithfully，
October 30,2005 Messers Samson Ghadban Co., Ltd. 15 Horns Avenue, Tripoli Lebanon. Dear Sir or Madam:
Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.
Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.
Yours faithfully, John Black
范文：
Dear Stephanie,
Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.
There are, however, some small points which need clarifying.
? The Sheba range comes in six colours. Please look at the samples and confirm which three
colours you would like.
? You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please
confirm the correct figure.
? I can confirm the optional pieces will cost $ 5.25 each.
Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable. I look forward to hearing from you soon. Yours sincerely, 22 July
Dear Mrs Brown
Subject: New Premises
With reference to your advertisement in the local newspaper, I would like to have more information about the above.
Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.
Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.
Another point to clarify is the skilled labour costs compared with other areas.
Finally, we would be grateful if you could send us the information pack to our address. We look forward to hearing from you soon. Yours sincerely
Dear Mr Yamaguchi,
Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our company.
There are, however, a few changes which I would like to make to your suggestions.
In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.
I look forward to your early reply. Your sincerely, Letters of complaint
I am writing to complain about …//I am not satisfied with …//I must therefore insist that … Dear Mrs Geddings,
I write regarding a training course on health and safety which I attended 27 November.
When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.
I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.
I look forward to hearing from you. Yours sincerely,
Dear Sir or Madam
I am writing to complain about your Tour 5210 to Mexico on 15 June.
The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.
We must insist, therefore, that you refund at least 10% of our money as compensation.
If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully Dear Sir or Madam
I am writing about the heating unit you installed for us on 15 March last year.
Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.
I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.
We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000. Letters of apology
I am writing to apologise for/about//This was due to …//Unfortunately, we have been unable to … I am sorry for any inconvenience this has caused.// I can assure you that we will…
Dear Ms Jeremy,
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Dear Ms Garcia,
Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.
Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the company will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.
It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00. As John Sallis has to leave early, Sue Smith will accompany you to the airport for your evening flight.
If you have any questions, please do not hesitate to contact me. Inviting/ Offering
We should like to invite you...
We should be very pleased/ delighted if you could... Thanking
Thank you (very much) for your (kind) invitation to... It was very kind of you to invite me to...
I was delighted to receive your invitation to... Accepting
I would be very pleased to... I should be delighted to... Declining
Unfortunately, due to ......, I am unable to......
Unfortunately, due to a business trip abroad, I am unable to come to England at the end of
November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?
Dear Sir or Madam,
I would like to thank you for your letter, dated 15.5.2003.
Firstly, unfortunately, we have an international conference on the 10th of June. Therefore, this date is not convenient for us. Could you please start at the 11th of June?
Furthermore, we would like to know how long the work will take.
Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?
As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?
We are looking forward to paying the bill as soon as the work is successfully finished in case of any theesing problems.
We are looking forward to hearing from you. Yours faithfully,
1 introduction //2 facts and findings//3 conclusions//4 recommendations 三、句型 Introduction
The aim/purpose of this report is to… This report sets out to… Conclusion:
It was decided/agreed/felt that…
No conclusions were reached regarding… Recommendations:
We would recommend that… It is suggested that…
A． 上升趋势
to increase / an increase// to go up// to grow / a growth// to jump / a jump// to leap / a leap// to reach a peak / a peak// to soar / a soar// to rise / a rise// to upsurge / an upsurge//upswing / ⅰTruck sales rose steadily from October to December.
ⅱA steady fall in sales during November and December followed the sharp increase in October.
ⅲTruck sales dropped during November but increased again in December to exceed October sales.
ⅳTruck sales hardly changed throughout the period, except for a slight increase in November.
ⅴA slow but steady increase was followed by a sharp fall and an increase towards the End. ⅵTruck sales dropped down in October, but remained unchanged for the rest of the period.
B. 下降趋势
to collapse / a collapse// to decline / a decline// to drop / a drop// to decrease / a decrease to fall / a fall// to go down// to reach a low point / a low point// to reduce / a reduction c. 程度
a. 升降程度较大
a great deal /big/a lot//apparent / apparently//clear / dearly//considerable / considerably important / importantly//dramatic / dramatically//great /greatly//drastic / drastically marked / markedly//much//obvious / obviously//fast//quick / quickly//rapid / rapidly remarkable / remarkably//sharp ,/sharply//significant / significantly//strong / strongly sudden / suddenly b. 升降程度较小
a bit//a little//fractional / fractionally//gentle / gently//gradual / gradually//hardly//little slight / slightly//slow / slowly//small//steady / steadily c. 平稳状态
to be hardly / little changed//to keep steady//to level off//to remain constant/ unchanged 描述饼图
1. x% of the 比较主体 is / has / are / have ……
2. 比较主体 中的一部分 is / constitutes / accounts for ??% in the whole pie chart. 3. 比较群体中的一部分 is / are ??% in the pie chart 做出比较
1. The 比较主体 doubled / tripled in 时间 compared with those in 时间.
A在XX期间增长了一倍/两倍。
2. The 比较主体 in 地点 in 时间 is …… in contrast to …… in 地点 in 时间.
A在XX期间的数量是XX，然而/同时，B在XX期间的数量是XX 3. A is in direct proportion to B=A is directly proportional to B. AB成正比
4. A is in inverse/reciprocal proportion to B=A is inversely/reciprocally proportional to B.
AB成反比。
5. A has 倍数 as many 可数的比较主体 as B. A是B的多少倍 6. A has 倍数 as much 不可数的比较主体 as B. 同上 7. A has the same 比较主体 as B. AB相同，相等 INTRODUCTION首句
1. The purpose / objective of this report is to …… 2. The this report is to ……
3. The aim of this report is to …… 4. This report aims to ……
5. Mr. X has asked me to report to investigate / evaluate / study / recommend / analyze / give feedback / estimate / assess
6. As requested by /Upon request of……, I am submitting the following report about …… 7. As you requested on November 12, I am submitting the following report on ….. 8. Here is the report concerning …… 9. We have done a survey showing that FINDINGS首句
1. According to the recent market research / investigation / survey / the chart above / the table
above / undertaken, …… ,
2. The recent visit/investigation/survey showed that …… 3. The table/chart above tells us that ……
4. From the chart shown, we find/learn/notice that …… 5. The table/chart above is showing that…… CONCLUSION首句
1. 在有conclusion这个sub-title的情况下，就直接陈述结论 2. According to the findings above, it can be concluded that …… 3. From the table shown, it can be concluded that…… 4. Therefore, it can be concluded that …… RECOMMENDATION首句
1. 在有recommendation这个sub-title的情况下，也可以直接陈述结论。注意，recommendation
以及recommend后面要用动词原形（虚拟语气）。
2. The following are the recommendations // It is recommended that// Sth should be done. 3. Based on the conclusion / analysis above, we recommend that / it can concluded that …… 4. With reference to the advantages stated above, the following recommendations can be made, 5. With reference to the facts above, the following recommendations can be made,
6. something is recommended. eg, A change of attitude is recommended. A more professional
attitude will need to be encouraged through training.
7. On the basis of the results, I have the following recommendations
8. On the basis of the analysis, it is reasonable to have the following recommendations:
如果需要进一步拓展，可以描述一下建议实施后可预期的进展或者景象。具体说法是，建议结束之后，so that …… 或者 thus …… Report
The results of the market survey are dissatisfying. Therefore effective measures must be taken immediately.
Discussion of Facts From the table shown, it can be concluded that our efforts in such fields as 'Value for Money', 'Reliability', 'After-sales Service' and 'Advertising' are less successful than those of Shikei. Recommendations On the basis of the results, I have the following recommendations:
1. To organize quality circles to study and supervise every sector in our production so that any quality problems can be discussed and solved in the course of production.
2. To give the marketing manager more power to make his own decisions so that he can respond to the changing business situation timelier.
Report on suitability of Ludova Technologies Slovensko (LTS)
Introduction
This report aims to assess whether the Slovakian company Ludova Technologies would be a suitable supplier of electrical goods. Findings
A recent visit to the company showed that its facilities are quite old, resulting in a limited production capacity. Despite this, LTS produces an extensive range of high-quality products including radios, cassette recorders and CD players.
However, out-of-date machinery means delivery times of up to three months. This may change when the planned modernisation takes place. Conclusion
LTS would not be suitable for large orders that require quick delivery Recommendations
It is recommended that we remain in contact with LTS and reconsider a supply contract once the factory modernisation is completed.
1. Why do you study English?
Because of globalization, we do business in a worldwide. As English is a international language , we must learn it well
2. Why do you want to study business?
With the development of the society, more and more enterprise need a lot of business talents. Learning business will definitely ensure me a promising future.
What do you think of some modern methods of payment (credit cards, cheques, bank transfers)? As for credit card, it is convenient for us to go shopping. But it is easy for you to overdraft, and then be in debts
As the cheques, it facilitates the payment process.
3. What role does the computer play in modern business?
It plays a important role in business world. As the computer make it possible to make contact with customers worldwide .many companies set up their own websites and do business online
4. What are some necessary steps for preparing a business trip overseas? ⅰPlan ahead, check the schedule and book the airline tickets ⅱcheck the exchange rate and get the money exchanged
ⅲ know about the foreign culture to avoid the cultural conflicts
ⅳ preparation for and knowledge about the local customs , weather, transportation can ensure a comfortable stay there
5. Which kind of office would you prefer to work in, cellular or an open-plan office?
I prefer to work in a cellular. Because can give me privacy and help to concentrate on my own work
6. What do you think of international trade?
International trade can help companies to develop new markets, reduce costs though economies of scale or lower wages. So it will be more and more important in the competitive age
7. How to deal with customer enquires on the phone?
We must pay attention to it and communicate with him or her carefully and patiently . otherwise, the customer may be unsatisfied with us, and turn to our competitors
8. Transportation: (What is your usual means of transportation? Compare the various means
of transportation)
My usual means of transportation is bus. It is very convenient and cheap. But there may be a lot people in a bus, it is crowded and unsafe. So we must be very careful when taking a bus.
Health and safety in the workplace (How to ensure a healthy working environment for employees? What are some health hazards in the office/factory shop? What safety measures should be adopted in the workplace?)
To create a healthy work environment ,there are many things we can do ,such an keeping office tidy , respecting safety, avoiding smoking in public, taking part in safety training and so on
9. How to keep a balance between growth and environment protection?
10. Radio and TV (What are your favorite/TV programs? Why?)
11. What kind of role does advertising play in promoting your products/services? Which form
of advertising is most effective in your opinion?
12. What are the required qualities of a modern manager?
13. What do you know about flexible time?
14. What kinds of facilities do you think hotels ought to provide for business people? (Why?) 1Hi-tech, Local Area Net, internet, database system, fax
Well equipped conference room, those factors make it easier for clients to do business 2 sound-proof, which can ensure privacy and a good sleep for the clients 3multi-function hall ,which meet the clients’ varied business needs
15. Do you think companies should pay for their staff to stay in expensive hotels on business
trips? (Why? / Why not?)
[Should people stay in expensive hotels on business trips? (Why? / Why not?)]
It depends (on the different circumstances). If you fix a deal which is worth $1000000, in that case, your company will pay for you to live in a expensive hotel. If you go there for only $2, it’s impossible.
16. What kind of job would you like to do most?[ Job title. Job responsibility. Job
satisfaction]
The job which is related to my qualification and interest. Doing such kind of job can build my confidence
17. Should companies offer training to staff? (Why? / Why not?) training?productivity?profit?motivation
But: training?cost money, time, staff opportunity cost ,internal conflict 18. Would you like to work abroad? (Why? / Why not?)
Working abroad can broaden my horizon, and learn the foreign business practice.